1. When will the machine arrive after placing the order?
The machine is shipped from the warehouse and shipped within 3 working days, and takes another 3-6 working days to arrive.

2. Do you provide user manuals and training videos?
Of course, after payment, we will send you user manual and training video. In addition, if you have any questions, you can contact us at any time. Thanks.

3. Do you provide warranty for your machines?
Yes, we provide warranty for our machines, 1 year warranty for main unit and 3 months warranty for parts (screen and handle).

4. Do you do direct sales or wholesale?
Of course, we do direct sales and wholesale. If you are interested in knowing more information, you can contact us and we will provide you with the best price, thank you.
cnvlaser99@gmail.com 
cnvlaser99@hotmail.com 

5. Can I customize the machine?
Yes, we provide customized services according to your needs. Before payment, you can tell us your requirements, such as overall design, color, function, logo, etc. Then we will make the renderings and send them to you for confirmation. If you say yes, you can choose to place an order. After you pay, we will start preparing your machine. After your machine is ready, we will send you pictures or videos of the machine. Before shipping, we will conduct quality testing to ensure it works properly.  Thanks.

6. Is free shipping to the United States available? What about other countries?
Yes, free shipping to the United States. If shipping to other countries, prices will vary due to shipping charges. There are some restrictions on displaying different prices in different countries on our website. If you want to know more information, you can contact our sales staff at any time, thank you.

7. Can I add a logo?
Of course, if you want to add your logo, after payment, you can contact us and send us your logo. After we add the logo to the screen, we will send the renderings to you for confirmation. If you agree, we will start preparing the machine with your logo. Thanks.