Our Compay offers a full 60-day trial of all products. The 60-day trial period commences upon customer’s receipt of the product. Return shipping is paid by you. We require that returns be sent back in the original packaging to prevent damage in transit. You shall retain the tracking information to provide proof of delivery to Our Compay. Our Compay is not liable for lost or damaged return shipments and we reserve the right to charge for any damages you caused to the product.
Refunds for customers choosing to return during the 60-day trial period are 100% of product cost – any elective expedited shipping costs and international shipping costs are non-refundable.
Returns must note your full name and order number. Returns must be postmarked before the end of the 60-day trial period. Returns after the 60-day trial period will not be accepted.
If the returned product is damaged in any way or returned in an un-sellable condition. The shipment will be refused and returned to the sender.
Damages
Buyer has ten (10) days after delivery to report receipt of a damaged item. Please inspect your product carefully and report any damages within the 10-day period. Our Compay is not responsible for damages reported after the 10-day period. We will require photo and video proof of receiving a product that is damaged so that we can address the issue with the manufacturer or shipping company.
Refunds
Once your return is received and inspected, you will be sent an email to notify you that the item has been received. If the refund is approved then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Once processed, please allow up to 5 business days for the credit to appear on your statement.
Exchanges
Items will be replaced if they are defective or damaged, subject to the damages proof requirements, meaning, we will require photo and video proof of receiving a product that is damaged. If you need to exchange the item for the same item, you must send an email to cnvlaser99@hotmail.com requesting the exchange.
WARRANTY POLICY
Warranty valid only to original purchaser if item purchased directly from Our Website . The warranty period starts the date the original purchased unit is delivered.
What does this warranty cover?
The warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Our Compay will replace, at no charge, products that prove defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct the problems?
Our Compay will replace the products at no charge. For the first 180 days, Our Compay will be responsible for all shipping costs related to your request. After the first 180 days, buyer will be responsible for product shipping charges and related coverage while in transit to Our Compay. Please retain the tracking information for proof of delivery to us.
What does the warranty not cover?
The warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; the warranty does not cover theft or loss of the product.
What do you have to do?
To obtain warranty service, you must first contact us at cnvlaser99@hotmail.com to determine the problem and the most appropriate solution for you. You may be asked to provide proof of any defects, and therefore you should maintain photos and videos of any alleged defects.
